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Nigel Fenwick (@NigelFenwick)

Twitter Bio:: Forrester Analyst covering Strategic Planning, Social Business, BT Strategy & Retail trends. Loves being outdoors, esp hiking & skiing.
Location:: Cambridge, MA, USA
Website:: http://blogs.forrester.com/nigel_fenwick

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Massive increase in app complaints

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Regulator PhonepayPlus has noted a 300% increase in complaints from consumers faced with an unexpectedly large phone bill.The regulator said it was working with Facebook to make sure rogue offers and promotions were removed from the site as quickly as possible.In most mobile app stores, it is free games that make their way to the top of the most downloaded charts, so many games makers have opted for the in-app sales business model.Many titles, such as the massively popular Angry Birds, give players the chance to progress more quickly in the game by spending small amounts of money.There are several steps parents can take to protect against the

End of the line for online passwords

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If you run into problems trying to remember a password on your mobile or computer when trying to buy something, then things could be about to get easier.The fact is that the way we users typically deal with having multiple passwords for our online accounts makes us too vulnerable to spyware, phishing and identity theft.So the industry is looking to ditch passwords, and is turning to a variety of solutions, such as voice recognition, key stroke analysis and finger print identification.Payments firm PayPal is one of those leading the changes, and president David Marcus says the aim is to make the whole process seamless."Like magic, you'll be authenticated,