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Waste Management has put GPS tracking and on-board touch-screen computers in its Seattle garbage trucks to capture real-time route status information and provide wireless communications between drivers and dispatchers. The system includes custom mobile software running on ruggedized touch-screen tablet PCs with a Web-accessible custom dispatch application.
Mobile software provides a map of collection service points, replacing a paper address list. The system reroutes drivers when dispatchers add stops midroute. It gives dispatchers real-time updates on a vehicle's progress. And it lets dispatchers reassign work and automatically notify drivers of changes through instant messages.
Under the new system, missed pickups are down 60%. And Waste Management has exceeded tightly defined service levels in its contract with the city of Seattle. Waste Management also has cut paper consumption by more than 1 million sheets per year.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.