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Waste Management has put GPS tracking and on-board touch-screen computers in its Seattle garbage trucks to capture real-time route status information and provide wireless communications between drivers and dispatchers. The system includes custom mobile software running on ruggedized touch-screen tablet PCs with a Web-accessible custom dispatch application.
Mobile software provides a map of collection service points, replacing a paper address list. The system reroutes drivers when dispatchers add stops midroute. It gives dispatchers real-time updates on a vehicle's progress. And it lets dispatchers reassign work and automatically notify drivers of changes through instant messages.
Under the new system, missed pickups are down 60%. And Waste Management has exceeded tightly defined service levels in its contract with the city of Seattle. Waste Management also has cut paper consumption by more than 1 million sheets per year.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.