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Group Health Cooperative of South Central Wisconsin, a non-profit managed care provider, launched a data-mining project last year to cut costs for services provided outside of its own clinics. Among 17 potential targets that the group identified was what became known as "emergency room frequent fliers"--just 98 of the cooperative's 62,000 members who visited ERs more than six times a year, racking up charges of $2.2 million.
The cooperative's Care Management and Community Services departments contacted each of the frequent fliers and discovered that many didn't understand the importance of having a primary healthcare provider. They also didn't know about the company's urgent care facility, a lower-cost alternative to the emergency room. In the program's first six months, costs associated with ER frequent fliers decreased by $481,000.
IT's Reputation: What the Data SaysInformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business really views IT's performance in delivering services - and, more important, powering innovation. Our results suggest IT leaders should worry less about whether they're getting enough resources and more about the relationships they have with business unit peers.
What The Business Really Thinks Of IT: 3 Hard TruthsThey say perception is reality. If so, many in-house IT departments have reason to worry. InformationWeek's IT Perception Survey seeks to quantify how IT thinks it's doing versus how the business views IT's performance in delivering services - and, more important, powering innovation. The news isn't great.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.