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In mid-2008, Verizon Wireless needed to make a drastic change to its retail sales system. The existing one lacked the speed and flexibility Verizon's more than 2,400 retail outlets needed. The company decided to create a streamlined sales-order processing system, called SHOPP, aimed at reducing the sales transaction time and improving efficiency.
SHOPP's interface provides a simple and intuitive view of everything sales reps need to complete an order, including a real-time credit module, pricing and discounting modules, and a payment and signature module that makes sure a device is ready to use when the customer leaves the store. SHOPP can be used on a mobile tablet PC, letting sales reps move through the store while completing the entire sales transaction.
SHOPP has cut order processing time by at least 40%, saving about 500,000 hours of order processing time across the company. And within IT, it has replaced four separate order processing applications, resulting in a single code base. This has driven operational efficiencies across the technology group, while reducing maintenance, development, and training costs.
5 Top Federal Initiatives For 2015As InformationWeek Government readers were busy firming up their fiscal year 2015 budgets, we asked them to rate more than 30 IT initiatives in terms of importance and current leadership focus. No surprise, among more than 30 options, security is No. 1. After that, things get less predictable.
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