Among HUD's features: Presence and activity monitoring, drag-and-drop call management. visual voicemail, voicemail-to-text, secure chat, conferencing, call recording, photo caller ID, email, and text. Previously, HUD was only available as part of the company's Finality Pro product, which offers customized, on-premises solutions for companies that, say, want to keep their legacy phone service rather than switch to VoIP.
Re-engineering its HUD product as a hosted service was driven by current customers with on-premises UC solutions that wanted to move into the cloud, according to Mansfield, who added that the trend was especially noticeable among businesses with fewer than 50 employees.
Fonality Moves UC Dashboard Into Cloud