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No Holiday Respite For IT Pros

A survey of IT professionals shows that many will be on call this holiday season dealing with users' remote network access problems and other IT glitches.

Over the next several days, while many people are slurping down eggnog, exchanging gifts with loved ones, and festively greeting 2014, the ones who keep workplace technology humming along will be on edge.

Similar to police, firefighters and nurses, the IT administrators of the world are always on call. They accept that their good times can be shattered at any moment by a call to action.

A holiday survey of more than 140 IT professionals conducted by network monitoring software vendor Ipswitch found that 46 percent will be on call this holiday season. Most of that time will be spent helping users who are having problems accessing their network remotely (51%), are grappling with poor app performance (26%), or have forgotten their passwords (17%).

Nearly one in three survey participants reported experiencing a major network outage during previous holiday seasons.

“Even the holidays can’t provide a brief respite for many hardworking IT pros,” Ennio Carboni, president and general manager of Ipswitch's network management division, said in a statement. “They may be giving up downtime with friends and family to make sure your networks have uptime.”

Read the rest of this article on Network Computing.

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User Rank: Ninja
12/26/2013 | 8:46:29 AM
Re: Holiday chores
I can't think of a single year that I haven't been "on call" or had a project running through the holiday season.  It's just one of those things you accept when you get into an IT role, down time for others means an opportunity for you to get some work done and you will always have people trying new things around holiday times, like logging in to a VPN connection for the first time in 12 months so they can work from home.   It comes with the territory, you just need to learn how to balance it.
Alison Diana
Alison Diana,
User Rank: Moderator
12/24/2013 | 11:29:27 AM
Imagine the Target IT Team
This has to be the worst holiday in memory for the IT team, particularly the security team, at Target. In addition to losing millions of dollars, being sued, and coming under attack from hackers, these security pros are now working with multiple government agencies to try and figure out how this breach occurred. 
Susan Fogarty
Susan Fogarty,
User Rank: Author
12/24/2013 | 11:23:58 AM
Holiday chores
The work of an IT professional is never finished! I also have known several companies that have done major upgrades or installations over the holiday break, when they know few users will be affected. Not much fun for the folks involved.
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