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BYOE Era: How IT Can Lead

How can IT leaders meet the challenge when enterprise teams "go rogue" and implement new products and services without IT buy-in?

There are plenty of challenges involved in leading an IT organization in the era of Bring Your Own Everything (BYOE), but there are also plenty of opportunities.

That message became clear at the InformationWeek Conference in Las Vegas March 31 through April 1.

Executive presentations and panel session discussions here covered the full gamut of BYOE possibilities, including Bring Your Own Device, Bring Your Own Cloud, and even Bring Your Own Infrastructure.

During a panel session on April 1, IT leaders from Dish Network, Coca-Cola Bottling Co. Consolidated, and H.D. Smith shared their experiences in dealing with parts of the business that have "gone rogue" by circumventing IT when implementing products and services.

Rob Dravenstott, VP of IT application development and testing with Dish Network, shared the story of a "shadow IT" project that helped change the way IT operates at Dish Network. According to Dravenstott, a team in marketing used a corporate card to sign up for infrastructure-as-a-service, and stood up a server to take care of some marketing functions. All this was done without IT's knowledge.

Dravenstott noted that, fortunately, the shadow IT project was not used for a core part of the marketing infrastructure and did not have access to customer data because, eventually, it ended up getting hacked.

Read the rest of this article on Enterprise Efficiency.

Susan Nunziata works closely with the site's content team and contributors to guide topics, direct strategies, and pursue new ideas, all in the interest of sharing practicable insights with our community. Nunziata was most recently Director of Editorial for ... View Full Bio

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User Rank: Ninja
4/10/2014 | 12:33:00 PM
It's not surprising to see such show-use of IT services since often it seems IT folks are constantly at odds with other employees who want to have flexibilty in services and devices and feel that IT just wants to put so many controls in place that it negates the advantages in the first place. It also illustrates the need for IT to create internal services that can be spun up quickly to meet the deadlines of other departments, especially marketing and sales who seem always to be catching up to some newly imposed target.  The trick might be creating an internal brokerage service whereby marketing can request cloud services and pay via their department, and the automated backend would then be able to support fast provisioning.  This would reduce the dependency on external services and ensure that the services meet the requirements of the internal IT teams.
Li Tan
Li Tan,
User Rank: Ninja
4/3/2014 | 9:26:09 PM
It would be great if the enterprise can have a systemtic approach to BYOE. I do believe this is the future trend. For sure there is distance from the ideal state. Currently my company just force the installation of a security software on my iPad so that I need to input the passcode everytime I try to open my company mail box.:-)
User Rank: Author
4/3/2014 | 9:30:52 AM
This concept of BYOE only further underscores how vital it is for IT to truly know, understand, and empathize with what business users want, need, and actually demand. If IT knows users' pains, they can enable (and control the security and governance of) BYOE, as we've seen companies do with BYOD and cloud. For example, some companies created their own app stores where they offer users not only business-oriented apps but also include a full range of games and other entertainment apps, knowing full well that this is how people use their phones and tablets. This way, IT controls security and viruses but users can still play the Bird game of the month, shop on eBay or Amazon, and get their work done. It takes time. It takes money. But there are solutions and service providers to help.
Li Tan
Li Tan,
User Rank: Ninja
4/3/2014 | 3:59:48 AM
I do like the term "BYOE", which descrys the future of enterprise IT environment. BYOE means more opportunity to improve the efficiency but also more challenges to IT department. It's hard to have centralized control and we must face the fact that the end-user will devices with high variety. 
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Multicloud Infrastructure & Application Management
Enterprise cloud adoption has evolved to the point where hybrid public/private cloud designs and use of multiple providers is common. Who among us has mastered provisioning resources in different clouds; allocating the right resources to each application; assigning applications to the "best" cloud provider based on performance or reliability requirements.
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