In This Issue:
1. Editor's Note: IT Excellence: The Human Component
2. Today's Top Story
- Authors' Group Sues Google, Alleging 'Massive Copyright Infringement'
- Google Said To Be Building A Massive Core Network
- Google Earth Spots Remains Buried In Rome
3. Breaking News
- Hacker Spams Huge Quantities Of Trojans, Again
- Microsoft Will Refresh IE 7 Beta 1
- India, Canada, And China Are Top Outsourcing Destinations: Study
- Oracle Lowers Upgrade Hurdle For Some PeopleSoft And JD
Edwards App Users
- Mozilla Patches For Firefox Address Multiple Problems
- IT Needs An Adjustment To Take The Throne, Says Business
- IBM Launches Wireless Shipping Security
- Net Accelerators Revive Sagging Dial-Up Usage
- As Fuel Costs Rise, Group Urges Federal Workforce To Telecommute
- MCI Launches Storage On-Demand Service
4. In Depth: VoIP
- Verso Appliance Lets Enterprises Block Skype
- AOL To Roll Out TotalTalk VoIP Service
- Microsoft Partners With Qwest On VoIP
- Gartner: VoIP Security Uncertain In EBay-Skype Deal
5. Voice Of Authority
- Speaking The Language Of Business
6. White Papers
- Large-Scale Data Warehousing With Oracle
7. Get More Out Of InformationWeek
8. Manage Your Newsletter Subscription
Quote of the day:
"When we do the best that we can, we never know what miracle is
wrought in our life, or in the life of another." -- Helen Keller
1. Editor's Note: IT Excellence: The Human Component
Our editors and writers have been spending a lot of time thinking
about IT excellence these days. Many of us do this on a regular
basis as part of our jobs, of course. But it's even more timely
now, given this week's launch of the 2005
InformationWeek 500--a look at the companies that best
use technology to business advantage. We also hosted the
InformationWeek Fall Conference in California this week,
where many of the industry's leading lights shared their
knowledge and experience on the topic.
The two events converged when Gregor Bailar, CIO of Capital
One--the financial-services powerhouse that took the top spot in
the InformationWeek 500 ranking--spoke at the conference. He told attendees
to think out of the box, to try new ideas like using the iPod in
a business setting as a way of getting users excited about
Other speakers echoed the theme. Michael Hammer, organizational
guru, talked about improving business processes, although not
at the expense of common sense. He also exhorted ITers everywhere
to become more collegial, aggressive, and able to handle
ambiguity. That means banishing old thinking, including the
favorite: "If they don't know what they want, I can't write the
spec," Hammer said.
And so, after reading all these wonderful reports, here I am
noodling over *how* to put this stellar advice into practice
within any given group of IT people. Specifically, how to foster
and reward innovation within IT, help IT staffers think like the
customer, infuse excitement, and help IT people "talk business."
Because none of this is likely to happen on its own.
Given today's realities, most IT folks--most of the ones I know,
anyway--are technologists first and everything else second,
third, or fifth. And in, fact, they have very specialized areas
of knowledge. Someone who knows Windows XP well enough to
troubleshoot it probably doesn't also know Oracle's database and
Cisco's router hardware at that same level. Nobody can know that
much--and if you do, I hope you're being paid exceedingly well.
In the spirit of learning from each other, I invite you to share
your stories of what has worked for you. Have you worked in a
line of business as well as in a central IT group and, if so, how
did that go? How else have you learned "the business," and how
has your employer helped you do so?
To read more about this topic, or to share your thoughts, please
check out my blog entry.
The lawsuit asks the court to block Google from copying books,
saying some are not licensed for commercial use.
Related Stories: Google Said To Be Building A Massive Core Network
The search-engine giant is reportedly building one of the world's
largest core transport networks, to help distribute huge
quantities of digital content from massive server farms.
For the second day in a row, an unknown attacker spammed major
quantities of a new Bagle-esque Trojan horse that turns off
virtually every known security program and blocks access to
security sites on the Internet.
Microsoft Will Refresh IE 7 Beta 1
Microsoft plans to roll out a refresh of its first beta of
Internet Explorer 7 before releasing a second beta, company
executives told testers in an online chat earlier this month.
IBM Launches Wireless Shipping Security
At the core of the technology is an IBM-developed
tamper-resistant embedded controller that runs the Linux operating
system and acts as an intelligent, real-time tracking device.
A Week's Worth Of Dailies--All In One Place
Have you missed an issue or two of the InformationWeek Daily? Or
want to check out some recent quotes of the day? Check out our
all-new Daily newsletter archive page and get caught up quickly.
Microsoft Partners With Qwest On VoIP
The resulting service package will combine Internet phoning and
hosted versions of server products, including Microsoft Exchange
server 2003--all geared to small and medium-sized businesses.
What the business manager wants to hear about is making money,
Mitch Wagner explains in his blog entry. CEOs and CFOs who
justify expenditures are compensated in terms of profits and
financial metrics. IT managers need to learn to speak in terms of
profitability, cost reduction, and profit margins. "Everyone who
is comped based on those things will hear you loud and clear,"
said Marc West, senior VP and CIO of H&R Block.
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