Here's a bonus failure. It's easy to sit here and bang away at the missteps of others. It's not so easy to look within, but here goes. For much of this year, we at InformationWeek have been using Jive SBS software as our online story commenting system. The software never quite worked. For us, it required constant system reboots, which often deleted the comments you had posted. For you, it required several painful steps to post a comment, including an absolutely annoying captcha feature, and then it often wasn't clear whether the post had gone through.
We received a lot of reader complaints; many of you just stopped trying to post comments. It took us a while, but we finally got it--we switched our commenting system to Disqus in September and apologized for making the old process miserable. The new system has been running smoothly ever since.
OK, maybe that's not an "epic" fail, but it sure felt like it to us. And thus, we're thankful for your feedback in 2011. It has brought us much success, and we look forward to more in 2012. --Fritz Nelson