Are you playing it too safe, IT leaders? Take these InformationWeek 500 projects along to rev up your next brainstorming session.
12 of 21
BDO USA's help desk was a dead-end job where employees spent nearly all their time answering calls and emails, without a clear career path or challenge.
The accounting and consulting company has helped employees change that environment. Help desk staff now take turns creating the group's support schedule, attend 1.5 hours of tech training a week, and work with mentors. They're expected to create wiki content on tech topics, and high performers are coached in leadership skills. They now spend only 60% of their time on the phone, relying more on instant messaging and SharePoint.
Turnover is near zero as BDO created clearer career paths. And BDO is supporting more end users with the same number of staff.
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Join us for a roundup of the top stories on InformationWeek.com for the week of September 18, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."