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As part of an intense focus on improving the customer checkout experience, The Home Depot became the first major retailer to integrate PayPal into its brick-and-mortar point-of-sale system.
Home Depot and PayPal worked together to develop a magnetic-stripe card that would work with PayPal and to offer a mobile device-based PayPal option. Home Depot deployed both to existing checkout terminals. Shoppers also can enter their phone numbers and PayPal PINs to pay, an option that's helpful if a customer has forgotten his or her wallet. Once the transaction is complete, the customer receives a text-messaged receipt almost immediately.
The PayPal payment system was developed and tested over about 11 months. Then Home Depot team deployed it to all its nearly 2,000 U.S. stores in a matter of two weeks.
Top IT Trends to Watch in Financial ServicesIT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Join us for a roundup of the top stories on InformationWeek.com for the week of October 9, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."