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As part of an intense focus on improving the customer checkout experience, The Home Depot became the first major retailer to integrate PayPal into its brick-and-mortar point-of-sale system.
Home Depot and PayPal worked together to develop a magnetic-stripe card that would work with PayPal and to offer a mobile device-based PayPal option. Home Depot deployed both to existing checkout terminals. Shoppers also can enter their phone numbers and PayPal PINs to pay, an option that's helpful if a customer has forgotten his or her wallet. Once the transaction is complete, the customer receives a text-messaged receipt almost immediately.
The PayPal payment system was developed and tested over about 11 months. Then Home Depot team deployed it to all its nearly 2,000 U.S. stores in a matter of two weeks.
. We've got a management crisis right now, and we've also got an engagement crisis. Could the two be linked? Tune in for the next installment of IT Life Radio, Wednesday May 20th at 3PM ET to find out.