Government // Enterprise Architecture
03:44 PM
Stacey Peterson
Stacey Peterson
Connect Directly

20 Great Ideas To Steal In 2012

Are you playing it too safe, IT leaders? Take these InformationWeek 500 projects along to rev up your next brainstorming session.
4 of 21

At the busy Hyatt Regency O'Hare, guests can wait 10 minutes or more to check in. To ease that crunch, the hotel chain used technology to refine the role of its front desk staff at the Chicago hotel.

Hyatt renamed its desk clerks "hosts" and untethered them from the desk, arming them with Apple iPads equipped with a Hyatt-designed, custom-built iOS app. It also gave them custom-built PCI-compliant credit card readers, RFID encoders to provide room keys, and bar code scanners for reading guest confirmation slips.

Now Hyatt hosts can greet guests throughout the hotel to check them in and out. Hosts also are stationed at O'Hare airport, where they check in arriving guests at shuttle bus stations before they set foot in the hotel.

In a few weeks, the hotel went from being 107th in the company in terms of guest satisfaction scores to No. 5. Hyatt plans to have all its hotels onboard next year.

Go to the 2012 InformationWeek 500 homepage

Recommended Reading

Complete IW 500 coverage and resources

IW 500: Innovators and Rulebreakers

IW 500: Government Innovators

IW 500: Healthcare Innovators

20 Innovative IT Ideas To Steal (2011)

20 Great Ideas To Steal (2010)

4 of 21
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of September 25, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.