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8/27/2013
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Shane O'Neill
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20 Great Ideas To Steal In 2013

IT innovators turn great ideas into action. Use these winning InformationWeek 500 projects to spark your creativity and advance your plans.
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Two UPS initiatives -- package flow technology and telematics -- offer examples of how the shipping company puts data to work. Package flow technology (PFT) is UPS's custom software that lets it deliver 16 million shipments per day by predicting package deliveries. Nearly all those packages now have data electronically transmitted to the company prior to UPS touching them. UPS uses this information to route products most efficiently to their destinations. UPS estimates its route-optimizing software saved it from driving 85 million miles in 2011, conserving 8.4 million gallons of fuel. In addition to supporting the PFT system, the package-level data helps UPS more accurately tell customers when a package will be delivered.

The second example, telematics, is the integration of telecommunications and informatics. UPS created a proprietary system of telematics that collects information on how a vehicle has been driven. The data lets UPS use delivery vehicles as "rolling laboratories" to test ideas for improving things such as fuel efficiency. UPS captures data on vehicle-related elements including speed, RPM, oil pressure and seat belt use. In 2012, UPS saved 206 million minutes of idling time from delivery drivers in more than 80,000 telematics-equipped vehicles.

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Laurianne
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Laurianne,
User Rank: Author
9/9/2013 | 5:41:58 PM
re: 20 Great Ideas To Steal In 2013
UPS will probably write the book on telematics analysis. But this company also gets the people part of the customer relationship right. I know a very senior IT person who was won over by UPS on a business level because she was impressed by them as a consumer: Her neighborhood driver leaves a dog biscuit on top of all packages left at her door. Talk about thinking like a customer. I am betting there is not a biscuit metric but I bet the biscuits go a long way.
OtherJimDonahue
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OtherJimDonahue,
User Rank: Apprentice
9/10/2013 | 1:28:26 PM
re: 20 Great Ideas To Steal In 2013
Re: Arizona State:

"The creation of eAdvisor had a direct impact on the freshman retention
rate. Retention rates from 2008-2012 increased by 1.7% year over year.
However, retention rates in the year after eAdvisor's launch increased
by 6.8%."

That is seriously impressive. I'd be interested in knowing what other factors may be involved, but any university that improves retention that much that quickly deserves praise.
Alex Kane Rudansky
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Alex Kane Rudansky,
User Rank: Author
9/10/2013 | 4:41:08 PM
re: 20 Great Ideas To Steal In 2013
BIDMC has consistently been a leader in health IT, and OpenNotes is no exception. OpenNotes keeps patients engaged in their healthcare and educated about their health, possibly resulting in better outcomes. CIO John Halamka is a true innovator there.
David F. Carr
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David F. Carr,
User Rank: Author
9/10/2013 | 6:51:20 PM
re: 20 Great Ideas To Steal In 2013
Congrats to Ketchum on their IdeaShop idea - sounds like a cool use of collaborative brainstorming.
rhagan04101
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rhagan04101,
User Rank: Apprentice
9/11/2013 | 4:04:22 PM
re: 20 Great Ideas To Steal In 2013
I'll certainly post my comment, but I'm not about to click through 22 dang slides to dig through this.

Click bait fail. You lose.
Shane M. O'Neill
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Shane M. O'Neill,
User Rank: Author
9/13/2013 | 7:09:27 PM
re: 20 Great Ideas To Steal In 2013
Impressed overall with how these companies didn't let corporate killers like inertia and bureaucracy prevent them turning ideas into action. I'm partial to the companies that went mobile in a big way by developing mobile apps (Dallas Cowboys, Salvation Army, Mitsubishi) or replacing paper products and old hardware with smartphones and tablets (Procter & Gamble, Dish).
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