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With the MyInstall portal, Home Depot aims to curb the logistical and financial hassles common in home improvement projects. The online tool is built so customers can monitor every detail of that long overdue bathroom renovation, for example, from start to finish.
When customers sign up at the Home Depot site for an install service, they provide their email address. The site then invites them to log in to their personalized MyInstall homepage. Here customers can keep tabs on information about an install order, connect directly with the project's primary contact and send questions and requests to the licensed contractors doing the work. Customers receive status email notifications about project milestones and instructions about how to prepare the home for each phase of the project. MyInstall also gives customers information about after-sales support such as a warranty repair.
Home Depot says that MyInstall's use of Web technologies to clarify customer expectations early and bring transparency to each step of the installation process has resulted in higher customer satisfaction scores and fewer customer care help tickets since MyInstall launched in 2012.