Government // Enterprise Architecture
News
8/27/2013
10:28 PM
Shane O'Neill
Shane O'Neill
Slideshows
Connect Directly
LinkedIn
Twitter
Google+
RSS
E-Mail
50%
50%

20 Great Ideas To Steal In 2013

IT innovators turn great ideas into action. Use these winning InformationWeek 500 projects to spark your creativity and advance your plans.
Previous
16 of 21
Next


With the MyInstall portal, Home Depot aims to curb the logistical and financial hassles common in home improvement projects. The online tool is built so customers can monitor every detail of that long overdue bathroom renovation, for example, from start to finish.

When customers sign up at the Home Depot site for an install service, they provide their email address. The site then invites them to log in to their personalized MyInstall homepage. Here customers can keep tabs on information about an install order, connect directly with the project's primary contact and send questions and requests to the licensed contractors doing the work. Customers receive status email notifications about project milestones and instructions about how to prepare the home for each phase of the project. MyInstall also gives customers information about after-sales support such as a warranty repair.

Home Depot says that MyInstall's use of Web technologies to clarify customer expectations early and bring transparency to each step of the installation process has resulted in higher customer satisfaction scores and fewer customer care help tickets since MyInstall launched in 2012.

RECOMMENDED READING:

20 Great Ideas To Steal In 2012

How One SMB Manages Customer Identity Data

6 Mobile App Considerations For People With Disabilities

How To Innovate In A Low-Tech Industry

How Linux Foundation Runs Its Virtual Office

Innovation Is Executive Porn

20 Innovative IT Ideas To Steal

Previous
16 of 21
Next
Comment  | 
Print  | 
More Insights
Comments
Oldest First  |  Newest First  |  Threaded View
Laurianne
50%
50%
Laurianne,
User Rank: Author
9/9/2013 | 5:41:58 PM
re: 20 Great Ideas To Steal In 2013
UPS will probably write the book on telematics analysis. But this company also gets the people part of the customer relationship right. I know a very senior IT person who was won over by UPS on a business level because she was impressed by them as a consumer: Her neighborhood driver leaves a dog biscuit on top of all packages left at her door. Talk about thinking like a customer. I am betting there is not a biscuit metric but I bet the biscuits go a long way.
OtherJimDonahue
50%
50%
OtherJimDonahue,
User Rank: Apprentice
9/10/2013 | 1:28:26 PM
re: 20 Great Ideas To Steal In 2013
Re: Arizona State:

"The creation of eAdvisor had a direct impact on the freshman retention
rate. Retention rates from 2008-2012 increased by 1.7% year over year.
However, retention rates in the year after eAdvisor's launch increased
by 6.8%."

That is seriously impressive. I'd be interested in knowing what other factors may be involved, but any university that improves retention that much that quickly deserves praise.
Alex Kane Rudansky
50%
50%
Alex Kane Rudansky,
User Rank: Author
9/10/2013 | 4:41:08 PM
re: 20 Great Ideas To Steal In 2013
BIDMC has consistently been a leader in health IT, and OpenNotes is no exception. OpenNotes keeps patients engaged in their healthcare and educated about their health, possibly resulting in better outcomes. CIO John Halamka is a true innovator there.
David F. Carr
50%
50%
David F. Carr,
User Rank: Author
9/10/2013 | 6:51:20 PM
re: 20 Great Ideas To Steal In 2013
Congrats to Ketchum on their IdeaShop idea - sounds like a cool use of collaborative brainstorming.
rhagan04101
50%
50%
rhagan04101,
User Rank: Apprentice
9/11/2013 | 4:04:22 PM
re: 20 Great Ideas To Steal In 2013
I'll certainly post my comment, but I'm not about to click through 22 dang slides to dig through this.

Click bait fail. You lose.
Shane M. O'Neill
50%
50%
Shane M. O'Neill,
User Rank: Author
9/13/2013 | 7:09:27 PM
re: 20 Great Ideas To Steal In 2013
Impressed overall with how these companies didn't let corporate killers like inertia and bureaucracy prevent them turning ideas into action. I'm partial to the companies that went mobile in a big way by developing mobile apps (Dallas Cowboys, Salvation Army, Mitsubishi) or replacing paper products and old hardware with smartphones and tablets (Procter & Gamble, Dish).
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Tech Digest September 24, 2014
Start improving branch office support by tapping public and private cloud resources to boost performance, increase worker productivity, and cut costs.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.