There's lots of hype about machine-to-machine communications, but by letting intelligent meters talk to the network and deploying smart thermostats in customers' homes, OGE Energy delivers real benefits, including spotting outages before the phones light up, helping homeowners manage energy use and implementing fast service provisioning and deprovisioning.
Smart grids aren't new, but OGE's goes beyond passive monitoring, using situational awareness to speed decision-making. The back end is enough to bring a tear to the eye of any best-of-breed advocate: IBM Tivoli Netcool and Monitoring, BMC Remedy ITSM, Amos' HawkEye visual analytics tool, a Teradata database for root-cause analysis, a Tibco Enterprise Service Bus, and more. OGE uses resulting analytics to zero in on the exact source of an outage, for example, so it can send repair personnel right to the scene or update customers on the cost of hiking the temperature by a few degrees. OGE plans to analyze the collected data to optimize future investments.