InformationWeek 500 innovators have creative solutions to not-so-unusual business problems. How can these help your company?
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InterContinental Hotels Group's reservation processing system gets 45 million room availability and rate requests a day, with a 44% year-over-year increase in requests. In 2010, IHG forecast the system would reach capacity by the third quarter, requiring a $1.5 million upgrade. That spurred IHG to develop Smart Cache Services, a data caching model that let its partners and online travel agencies like Travelocity more efficiently manage IHG's room rates and availability information. The system alerts them when a rate or availability changes, so partners don't have to constantly ping the system to check for changes. With Smart Cache, requests from partners to the hotel group's systems dropped 95%, from 4 million per day to 200,000. Its look-to-book ratio (number of site visits compared with number of bookings) went from 2,000-to-1 to 80-to-1. And instead of keeping this innovation to itself, IHG has released it to the open community. OpenTravel Alliance, a nonprofit trade association, has made one of the services--the Change Discovery Service--part of its 2010B specifications, so other hotels can adopt it.
Multicloud Infrastructure & Application ManagementEnterprise cloud adoption has evolved to the point where hybrid public/private cloud designs and use of multiple providers is common. Who among us has mastered provisioning resources in different clouds; allocating the right resources to each application; assigning applications to the "best" cloud provider based on performance or reliability requirements.
. We've got a management crisis right now, and we've also got an engagement crisis. Could the two be linked? Tune in for the next installment of IT Life Radio, Wednesday May 20th at 3PM ET to find out.