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Dunkin' Brands' Dunkin' Donuts chain has put the kibosh on employee theft by combining point-of-sale transactional data with its surveillance security system. Every time an employee touches the POS system, dynamic keystroke transactions are saved and transferred to the surveillance system. When certain transactions are performed, a video clip is generated on the right side of the surveillance system's screen, while the actual employee keystroke transaction is shown on the left side. This lets managers see what's happening at the counter or drivethru, and how the employee is operating the POS system. The system also lets managers review specific types of transactions, including voids, deletes, under-$1 total sales, and discounts, to see if product was given away for free or if money wasn't properly accounted for during the transaction. Dunkin' Donuts makes the technology available to franchisees, and restaurants that utilize the integrated technology have significantly reduced theft, recouping 2% to 6% of sales on average.
Multicloud Infrastructure & Application ManagementEnterprise cloud adoption has evolved to the point where hybrid public/private cloud designs and use of multiple providers is common. Who among us has mastered provisioning resources in different clouds; allocating the right resources to each application; assigning applications to the "best" cloud provider based on performance or reliability requirements.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.