Government // Mobile & Wireless
News
3/22/2012
05:19 PM
Chris Murphy
Chris Murphy
Slideshows
Connect Directly
Google+
LinkedIn
Twitter
RSS
E-Mail
50%
50%
Repost This

8 CEOs Speak: IT Projects That Matter Most

When does tech really get the CEO's attention? Listen as CEOs from Lowe's, Coke, and other companies explain the tech projects that are indispensable to business goals.
Previous
2 of 9
Next


Lowe's CEO Robert Niblock described its tech and store infrastructure investments as among Lowe's top strategic priorities. In the company's fourth quarter conference call, Niblock said:

"We accelerated investments necessary to begin addressing the issues with slow response times and outdated systems. In each of these investments, we focused on the critical infrastructure needed to support the strategic changes we're rolling out over the next 36 months. This meant bandwidth upgrades of 4x to 8x prior speeds and upgrading our in-store wireless network to handle video downloads for employee selling tools and customer Wi-Fi usage. And it meant rolling out iPhones to replace existing functionality and to enable the ability to tender a sale at any place in the store. These upgrades paved the way for a simple and seamless customer experience with Lowe's."

Beyond infrastructure, Niblock laid out Lowe's multi-channel strategy--including giving call center staff better access to information and the ability to close a sale while on the phone; giving in-store staff tools to scope, quote, and close a sale on-site; ecommerce site improvements; and a mobile app with over 250,000 items. He described the MyLowe's platform that lets people do things like scope projects and save room dimensions, save owner's manuals and warranties, and access purchase history. But most interesting to me are these upcoming plans to take that experience with mobile, and make it interactive with sales associates in store: "We'll also fine-tune existing MyLowe's capabilities while providing customers mobile access to their MyLowe's accounts and the ability to share and collaborate with Lowe's associates."

Recommended Reading

6 Ways Best Buy's New President Defines Next-Gen IT

Are You A Bad IT Manager?

A CEO's View Of Analytics: Duluth Trading Company

Innovative Ideas Are A Dime A Dozen

5 Leadership Skills CIOs, Senators Share

15 New Rules For IT To Live By

The Shadow IT Threat

How Starbucks Taps 7 Tech Trends

Top 10 IT Innovators: InformationWeek 500

My Mistake: 10 CIOs Share Do-Over Worthy Moments

Previous
2 of 9
Next
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
Leo Regulus
50%
50%
Leo Regulus,
User Rank: Apprentice
3/26/2012 | 8:46:59 PM
re: 8 CEOs Speak: IT Projects That Matter Most
Very disappointed.
Register for InformationWeek Newsletters
White Papers
Current Issue
Video
Slideshows
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.