Government // Mobile & Wireless
05:19 PM
Chris Murphy
Chris Murphy
Connect Directly

8 CEOs Speak: IT Projects That Matter Most

When does tech really get the CEO's attention? Listen as CEOs from Lowe's, Coke, and other companies explain the tech projects that are indispensable to business goals.
7 of 9

UPS CEO Scott Davis didn't talk directly about a lot of UPS tech initiatives during the company's fourth-quarter conference call, though there's very little that UPS does that isn't directly powered by information technology--what UPS calls data-driven operations. Davis did note that by improving productivity, UPS was able, in its holiday-season crush of the fourth quarter, to offset the cost of its recent wage increase.

But what's most interesting for tech pros to hear is just how much and how quickly ecommerce is growing: UPS estimates it rose 15% just this holiday season. It explains why so many CEOs are focused these days on sharpening their digital operations, as they see their customers getting very used to doing business digitally. Davis predicted it'll open up new product opportunities, like UPS's MyChoice Web service that lets people specify delivery options, which drew about 750,000 customers in its first three months. And Davis predicted this is just getting started:

"I think you'll also see these trends internationally; it's not going to be unique to the United States. I think the whole global B2C phenomenon is still in the early innings and we'll see that grow going forward. But the key is that UPS is adapting the operations to be profitable in this business."

Listen to the CEOs of UPS, TJX, and Walmart, and there's a clear trend that ecommerce is moving into a new phase of importance for business, and there's opportunity for IT leaders to help their companies sort that out.

Recommended Reading

6 Ways Best Buy's New President Defines Next-Gen IT

Are You A Bad IT Manager?

A CEO's View Of Analytics: Duluth Trading Company

Innovative Ideas Are A Dime A Dozen

5 Leadership Skills CIOs, Senators Share

15 New Rules For IT To Live By

The Shadow IT Threat

How Starbucks Taps 7 Tech Trends

Top 10 IT Innovators: InformationWeek 500

My Mistake: 10 CIOs Share Do-Over Worthy Moments

7 of 9
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Leo Regulus
Leo Regulus,
User Rank: Apprentice
3/26/2012 | 8:46:59 PM
re: 8 CEOs Speak: IT Projects That Matter Most
Very disappointed.
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of July 17, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.