CIO As Outsourcing Expert - InformationWeek
IoT
IoT
IT Leadership // CIO Insights & Innovation
Commentary
8/24/2007
12:27 PM
John Soat
John Soat
Commentary
50%
50%
RELATED EVENTS
Faster, More Effective Response With Threat Intelligence & Orchestration Playboo
Aug 31, 2017
Finding ways to increase speed, accuracy, and efficiency when responding to threats should be the ...Read More>>

CIO As Outsourcing Expert

In the ongoing discussion of the expertise necessary to succeed as a CIO, let's not overlook knowledge and experience in handling multiple -- perhaps overlapping -- outsourcing relationships. For some companies, that's the prerequisite.

In the ongoing discussion of the expertise necessary to succeed as a CIO, let's not overlook knowledge and experience in handling multiple -- perhaps overlapping -- outsourcing relationships. For some companies, that's the prerequisite.Qantas, Australia's largest airline, announced earlier this week that it has hired a new CIO. That person's name is Jamila Gordon, and she comes to Qantas from IBM, where she spent the past six years managing "some of the world's largest strategic outsourcing initiatives in France and the Netherlands," according to a statement by the company.

"Most recently, [Ms. Gordon] was responsible for the IT transformation strategy and end-to-end IT service delivery across 11 countries for a major European bank," said Qantas CFO Peter Gregg.

Gordon is the airline's third CIO in 18 months. She's replacing current CIO John Willett, who will retire in October. Willett replaced Qantas's long-time CIO Fiona Balfour in February 2006, when Balfour left the airline to become CIO at Telstra, an Australian telecom and IT services company.

While at Qantas, Balfour had negotiated major outsourcing deals with IBM and Telstra. After Balfour left, Qantas signed multi-million-dollar outsourcing deals with Indian IT services providers Tata and Satyam.

Qantas' aggressive and wide-ranging outsourcing strategy is what led the company to hire Gordon. According to Gregg, Gordon has "the broad ranging experience in the global IT industry and expertise in managing complex outsourced arrangements necessary to lead the next stage of Qantas' IT transformation."

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
IT Strategies to Conquer the Cloud
Chances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.
Video
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll