Strategic CIO // Executive Insights & Innovation
News
5/26/2010
05:11 PM
InformationWeek
InformationWeek
Slideshows
Connect Directly
RSS
E-Mail
50%
50%

CIO Profiles: In Their Own Words

IT leaders share their top priorities, biggest mistakes, and career dreams if they weren't a CIO.
Previous
17 of 88
Next


VP and CIO, Royal Caribbean Cruises

CAREER TRACK
How long at current company: 26 years, three of them as CIO

Career accomplishment I'm most proud of: I'm most proud of mentoring people across the company into leadership positions. I'm also very proud of having led multiple business disciplines successfully--before becoming CIO, I was the leader of the North American contact centers. How's that for diversity?

Most important career influencer: That's easy. I've worked for the same person for the past 16 years: Brian Rice, Royal Caribbean's executive VP and CFO, who has molded my career into what it is today.

ON THE JOB
IT budget: Approximately $100 million

Size of IT team: Around 500 employees

How I measure IT effectiveness: The best measure is one that describes how much value you're adding to the company. We have scorecards and metrics for just about everything, but truly getting to the value add is deeper than the metrics--you have to understand that some metrics, while popular and interesting, have nothing to do with adding value.

Top initiatives:
• Allure of the Seas: Delivery of the newest ship in the our international fleet and sister ship to Oasis of the Seas. Allure is our fifth ship to utilize a fully converged IP network that delivers in-stateroom entertainment and Wi-Fi throughout the vessel. It also uses VoIP for a wide range of wireless applications.
• Celebrity Eclipse: Delivery of the newest ship in the Celebrity Cruises fleet and the third Solstice-class ship. The Solstice class also features a fully converged network.
Career accomplishment I'm most proud of: I'm most proud of mentoring people across the company into leadership positions. I'm also very proud of having led multiple business disciplines successfully--before becoming CIO, I was the leader of the North American contact centers. How's that for diversity?

Most important career influencer: That's easy. I've worked for the same person for the past 16 years: Brian Rice, Royal Caribbean's executive VP and CFO, who has molded my career into what it is today.

VISION
Advice for future CIOs: Get a business degree, and if possible, run an operating group first. It will help you understand how technology can impact--both in good ways and bad--a business unit.

The next big thing for my industry will be ... consumer-facing technology. Our Oasis class of ships had a dramatic impact on how we could leverage technology to improve the guest experience with back-of-the-house automation. Further development of BI also will be big.

Best way for CIOs to cope with the economic downturn: Be patient and look for the opportunity to leverage the upturn. We've found an increased desire to invest in technology at all levels to make our business processes more efficient.

The federal government's top technology priority should be ... healthcare infrastructure. If you've ever tried HealthVault or Google Health, you know it can be empowering to track your medical history. While some may question whether the federal government should build the infrastructure, it should provide guidelines and the incentives to make this happen.

PERSONAL
Colleges/degrees: BSBA from the University of Phoenix (while working full time and before online education was an accepted norm)

Leisure activities: Reading, walking, biking, and playing games with the kids

Best book read recently: The Five Dysfunctions Of A Team, by Patrick M. Lencioni

Smartphone of choice: BlackBerry

If I weren't a CIO, I'd be ... a teacher--I still will be when my four kids are grown and a little less dependent

Ranked No. 41 in the 2010


Previous
17 of 88
Next
Comment  | 
Print  | 
More Insights
The Business of Going Digital
The Business of Going Digital
Digital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek - July 21, 2014
Our new survey shows fed agencies focusing more on security, as they should, but they're still behind the times with cloud and overall innovation.
Flash Poll
Video
Slideshows
Twitter Feed
InformationWeek Radio
Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.