IT leaders share their top priorities, biggest mistakes, and career dreams if they weren't a CIO.
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Senior VP and CIO, Concentra
CAREER TRACK How long at current company: I've been with Concentra, which operates medical centers and clinics in 40 states, for 10 years.
Career accomplishment I'm most proud of: Running a technology organization that's viewed as a value-added partner.
Most important career influencer: Early in my IT career, I met the female CIO of a large tech company and asked about her career path. She told me that it took tremendous passion and bravery to do the job. To be an effective CIO, you must have passion for leading technology people, enabling the business through technology, and being focused on customer service. You must also show bravery to be a respected member of senior management and be engaged in strategy, finance, and operations.
ON THE JOB IT budget: $27 million
Size of IT team: 160 employees
• We're deploying a customer management system, allowing us to better track customer interactions over time.
• The technology team is closely aligned with the business side to develop and execute a new clinical systems strategy.
• Continued rollout of the Medical Informatics Engineering electronic health record management system to all of our employer worksite locations.
How I measure IT effectiveness:
Concentra ranks each business unit annually, including the technology organization. This allows us to understand the satisfaction of end users and make improvements.
The next big thing for my industry: The future of healthcare is boundless. There are many opportunities we can obtain through advanced information exchange, automation, and operational and quality improvement.
The federal government's top tech priority should be ... to lead technology into more aspects of the healthcare system, creating more cost-efficient and quality outcomes.
Kids and technology careers:
I'd encourage my child to find a career she's passionate about and one that makes her happy. If that's in the technology industry, I would support the decision.
PERSONAL Colleges: University of the Incarnate Word in San Antonio, Texas
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.