Strategic CIO // Executive Insights & Innovation
News
5/26/2010
05:11 PM
InformationWeek
InformationWeek
Slideshows
Connect Directly
RSS
E-Mail
50%
50%
Repost This

CIO Profiles: In Their Own Words

IT leaders share their top priorities, biggest mistakes, and career dreams if they weren't a CIO.
Previous
51 of 88
Next


Executive VP and CIO, PNC Financial Services

CAREER TRACK
How long at PNC Financial Services: 17 years

Career accomplishment I'm most proud of: I led the implementation of an enterprise-wide customer relationship management system, providing a single view of a PNC customer to more than 20,000 customer-facing employees across distribution channels and business segments. This has given us a competitive advantage, serving the comprehensive needs of our clients.

Most important career influencer: My father has always been very supportive of my aspirations. His advice was to follow both my head and heart. That gave me the freedom to make choices that I felt great about without being encumbered by logic and facts alone--like my decision to opt for a tech career even though I don't have formal training in the discipline.

ON THE JOB
IT budget: $1.2 billion

Size of IT team: 4,000 people

Top initiatives:

  • We're in the midst of a multiyear program to enhance our enterprise information systems. This will help us develop better insights that differentiate every customer experience at PNC and more effectively manage enterprise risk.
  • We're working to elevate the collaboration platform to provide integrated email, instant messaging, video, and unified communications.

How I measure IT effectiveness: We measure our success with operational excellence metrics, key risk indicators, employee engagement, and financial measures, including the ratio of spend on investment to maintenance activities.

VISION
The next big thing for my industry will be ... big data and business intelligence. We'll increasingly leverage information and insights to differentiate with innovative products, excellent customer experience, and expanded convenience of distribution channels. Information capabilities will be a critical success factor for managing the risk of the firm.

One thing I'm looking to do better: We're focused on improving the scalability and speed to market of our technology platform.

Kids and tech careers: I give my children the same advice I received from my father--to follow their heads and hearts as they make key life decisions. Both selected studies that could land them in financial services in the future.

PERSONAL

Colleges/degrees: Rutgers University, BA and Ph.D.

Leisure activities: Traveling and reading

Best book read recently: Cutting For Stone, by Abraham Verghese

Business leader I'd like to have lunch with: Warren Buffett, especially if he has a good investment tip to share!

Favorite sports team: Pittsburgh Steelers

Ranked No. 32 in the 2011 InformationWeek 500

Previous
51 of 88
Next
Comment  | 
Print  | 
More Insights
InformationWeek Elite 100
InformationWeek Elite 100
Our data shows these innovators using digital technology in two key areas: providing better products and cutting costs. Almost half of them expect to introduce a new IT-led product this year, and 46% are using technology to make business processes more efficient.
Register for InformationWeek Newsletters
White Papers
Current Issue
InformationWeek Elite 100 - 2014
Our InformationWeek Elite 100 issue -- our 26th ranking of technology innovators -- shines a spotlight on businesses that are succeeding because of their digital strategies. We take a close at look at the top five companies in this year's ranking and the eight winners of our Business Innovation awards, and offer 20 great ideas that you can use in your company. We also provide a ranked list of our Elite 100 innovators.
Video
Slideshows
Twitter Feed
Audio Interviews
Archived Audio Interviews
GE is a leader in combining connected devices and advanced analytics in pursuit of practical goals like less downtime, lower operating costs, and higher throughput. At GIO Power & Water, CIO Jim Fowler is part of the team exploring how to apply these techniques to some of the world's essential infrastructure, from power plants to water treatment systems. Join us, and bring your questions, as we talk about what's ahead.