IT leaders share their top priorities, biggest mistakes, and career dreams if they weren't a CIO.
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Senior VP and CIO, Texas Health Resources
CAREER TRACK How long at Texas Health Resources: Four and a half years at this network of hospitals and health facilities.
Career accomplishment I'm most proud of: Implementing an advanced electronic health record across our health system to improve the quality of care. The project was a collaboration among clinicians, administrators, and the IT team.
Most important career influencer: My wife, Julie, who believed in me, encouraged me, and supported me before I had accomplished anything material in life.
Decision I wish I could do over: There were concerns about our infrastructure readiness as we prepared for a major application upgrade. I accepted verbal assurances that everything was in order--but the infrastructure collapsed, and we were unable to utilize core applications for 12 hours. I learned the meaning of President Reagan's lesson, "Trust but verify," the hard way. As a result, this was a one-time occurrence.
ON THE JOB
IT budget: More than $100 million
Size of IT team: 650
Enhancing security in all areas, including mobile.
Ensuring that our clinicians have the best mobility tools available to enable higher quality of care.
Beefing up our business intelligence capabilities, for both business and clinical operations.
VISION The next big thing for my industry: Mobility, for both clinicians and consumers.
One thing I'm looking to do better: We are focusing on process. To this end, we have certified all of our team in ITSM and ITIL, and we're reengineering operations from the ground up.
What the federal government's top technology priority should be: Security, security, security. There just isn't anything more important.
Kids and technology careers: The best thing I did was have my firstborn A+ certified at the age of 13. This relieved me from IT support responsibilities at home.
PERSONAL Degrees: Colorado State University, BS in psychology and MS in consumer sciences
Leisure activities: I'm an avid triathlete, having completed 100 races
Favorite president: George Washington, who blazed a trail and set the course for the country
Last vacation: Climbed Mount Kilimanjaro and, with a team of work-related friends, opened and staffed a medical clinic in remote Tanzania
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
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