CIO Values: Michele Goins, Senior VP And CIO At Juniper Networks
Goins uses financial and service-level metrics as well as employee satisfaction to measure IT effectiveness.
MICHELE GOINS Senior VP and CIO, Juniper Networks
How long at current company: Seven months
Career accomplishment I'm most proud of: I was responsible for successfully integrating a large England-based high-tech company into the product and technology road maps of Hewlett-Packard, while increasing market share, revenue, and profit margins.
Most important career influencer: Bill Craven, a former VP at HP. He was a great mentor and a source of career inspiration for me. In fact, he was the one person whom I trusted enough to accept the role managing the acquisition and integration process of that English high-tech company. He had more confidence in my ability than I did, at a very pivotal point in my career.
Decision I wish I could do over: I have no regrets!
The next big thing for my business will be ... effectively scaling IT to enable both the company and employees to be successful.
Advice for future CIOs: Pursue opportunities to lead cross-functional strategic initiatives integral to the company's success.
View on the benefits of offshore outsourcing: It adds flexibility, agility, and the availability of the global workforce.
On The Job
Size of IT team: 725
Top three initiatives:
Juniper 2.0, a marketing initiative
A business process reengineering effort for Siebel and Oracle upgrades
A global network upgrade
How I measure IT effectiveness:
Project portfolio delivery performance
Service-level agreement performance
Meeting financial commitments
Key technology partners: IBM and Oracle
College/degree: Bachelor's degree in computer science from Santa Clara University; MBA from Northwestern University
Favorite leisure activities: Golfing and swimming
Last vacation: Sydney, Australia
Best book read recently:Gut Feelings: The Intelligence Of The Unconscious, by Gerd Gigerenzer
If I weren't a CIO, I would be ... the CEO of a technology/change management consulting firm.