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9/17/2008
05:30 PM
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CIO Values: Michele Goins, Senior VP And CIO At Juniper Networks

Goins uses financial and service-level metrics as well as employee satisfaction to measure IT effectiveness.

Career Track

MICHELE GOINS, Jupiter Networks

MICHELE GOINS
Senior VP and CIO, Juniper Networks
How long at current company: Seven months

Career accomplishment I'm most proud of: I was responsible for successfully integrating a large England-based high-tech company into the product and technology road maps of Hewlett-Packard, while increasing market share, revenue, and profit margins.

Most important career influencer: Bill Craven, a former VP at HP. He was a great mentor and a source of career inspiration for me. In fact, he was the one person whom I trusted enough to accept the role managing the acquisition and integration process of that English high-tech company. He had more confidence in my ability than I did, at a very pivotal point in my career.

Decision I wish I could do over: I have no regrets!

Vision
The next big thing for my business will be ... effectively scaling IT to enable both the company and employees to be successful.

Advice for future CIOs: Pursue opportunities to lead cross-functional strategic initiatives integral to the company's success.

View on the benefits of offshore outsourcing: It adds flexibility, agility, and the availability of the global workforce.

On The Job
Size of IT team: 725

Top three initiatives:

  • Juniper 2.0, a marketing initiative
  • A business process reengineering effort for Siebel and Oracle upgrades
  • A global network upgrade

How I measure IT effectiveness:

  • Project portfolio delivery performance
  • Service-level agreement performance
  • Employee satisfaction
  • Meeting financial commitments

Key technology partners: IBM and Oracle

Personal
College/degree: Bachelor's degree in computer science from Santa Clara University; MBA from Northwestern University

Favorite leisure activities: Golfing and swimming

Last vacation: Sydney, Australia

Best book read recently: Gut Feelings: The Intelligence Of The Unconscious, by Gerd Gigerenzer

If I weren't a CIO, I would be ... the CEO of a technology/change management consulting firm.

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