CIO Values: Michele Goins, Senior VP And CIO At Juniper Networks
Goins uses financial and service-level metrics as well as employee satisfaction to measure IT effectiveness.
MICHELE GOINS Senior VP and CIO, Juniper Networks
How long at current company: Seven months
Career accomplishment I'm most proud of: I was responsible for successfully integrating a large England-based high-tech company into the product and technology road maps of Hewlett-Packard, while increasing market share, revenue, and profit margins.
Most important career influencer: Bill Craven, a former VP at HP. He was a great mentor and a source of career inspiration for me. In fact, he was the one person whom I trusted enough to accept the role managing the acquisition and integration process of that English high-tech company. He had more confidence in my ability than I did, at a very pivotal point in my career.
Decision I wish I could do over: I have no regrets!
The next big thing for my business will be ... effectively scaling IT to enable both the company and employees to be successful.
Advice for future CIOs: Pursue opportunities to lead cross-functional strategic initiatives integral to the company's success.
View on the benefits of offshore outsourcing: It adds flexibility, agility, and the availability of the global workforce.
On The Job
Size of IT team: 725
Top three initiatives:
Juniper 2.0, a marketing initiative
A business process reengineering effort for Siebel and Oracle upgrades
A global network upgrade
How I measure IT effectiveness:
Project portfolio delivery performance
Service-level agreement performance
Meeting financial commitments
Key technology partners: IBM and Oracle
College/degree: Bachelor's degree in computer science from Santa Clara University; MBA from Northwestern University
Favorite leisure activities: Golfing and swimming
Last vacation: Sydney, Australia
Best book read recently:Gut Feelings: The Intelligence Of The Unconscious, by Gerd Gigerenzer
If I weren't a CIO, I would be ... the CEO of a technology/change management consulting firm.
InformationWeek Must Reads Oct. 21, 2014InformationWeek's new Must Reads is a compendium of our best recent coverage of digital strategy. Learn why you should learn to embrace DevOps, how to avoid roadblocks for digital projects, what the five steps to API management are, and more.