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5/10/2010
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Bob Evans
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Global CIO: NetSuite Takes 10 Customers From Hairballs To Best Practices

The cloud-based apps provider honors 10 customers that have dislodged and dispensed ugly tangles of convoluted and undigestible enterprise apps.

NetSuite CEO Zach Nelson has always had a flair for lively marketing but even so it was a surprise to see him and NetSuite recognize 10 of their most-innovative and successful customers with "The Hairball Awards."

NetSuite, which offers an integrated suite of cloud-based business applications to mid-sized customers and divisions of large enterprises, felt the inelegant but dead-on accurate name conveyed the proper picture for those companies with strong enough stomachs to cough up a mess of glommed-on, disparate, and unappetizing apps and achieve significant improvements in business performance.

Describing the awards on NetSuite's website, Nelson says, "The Hairball Awards are a light-hearted approach to a very serious problem facing businesses of all sizes today—the fact that literally thousands of organizations are painfully gagging on their inefficient, tangled mass of complex, expensive enterprise software systems.

"We recognize those who have coughed up their biggest on-premise software hairballs and are now reaping the benefits of cloud computing business management suites."

Here's a look at 10 of the award-winning customers, and more information is available at the link above:

Most Applications Replaced A provider of services to the telecom industry called MyCom consolidated 9 applications into a single suite and eliminated more than 250 disparate spreadsheets that had been indispensable to the company's operations. The 500-employee company said it has gained much greater visibility into its global operations and is now able to automate many more processes.

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Most Improved Productivity Kana, which helps global companies manage service experiences with customers, had been using apps from Epicor and SugarCRM as well as a host of others that came aboard as part of 10 acquisitions the company has made. In going with a single suite, Kana said, it has shortened its financial-close time by two-thirds and order-processing time by 20%.

The next category is Greatest Cost Reduction:

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