InformationWeek was holding its annual IT leadership conference on Sept. 11, 2001, when the World Trade Center and Pentagon were attacked by terrorists. Scrapping our agenda, we gathered our 300 attendees to discuss the day's events and just come together. We asked Owens & Minor CEO Gil Minor to get the conversation started, and he began: "I'm going to need some help on this one." His humble reaction captured the incomprehension and sense of loss everyone felt. Elsewhere across the country, IT leaders were springing into action. Those at insurance company Marsh, the Port Authority of New York and New Jersey, and law firm Sidley Austin helped their companies cope with lost colleagues and the destruction of major offices and IT infrastructure. The New York Board of Trade's trading pits were gone. The American Stock Exchange was the first company permitted to return to offices around ground zero. FedEx and Continental Airlines dealt with grounded planes. For their work, our Dec. 3, 2001, issue recognized the CIOs of those seven organizations as our Chiefs of the Year, a recognition that for 14 years we had given to one individual. The eighth person recognized in that issue was Wendy Faulkner. A VP of IT at Aon Risk Services, Faulkner had a soft-spoken way of leading people to work together, like offering a "we're not practicing our team-building skills" reminder to defuse tense moments with humor. Faulkner, a 47-year-old wife and mother of two girls, was killed in the World Trade Center attacks while attending a meeting at Aon's offices.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.