Leading CIOs share the decisions that they'd still like to take back. Check out their lessons learned from mistakes on costs, culture, career path, and more.
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Jerry Johnson, Pacific Northwest National Laboratory CIO: Very early in my career I was asked, "Do we need to connect to Arpanet?" (the DOD-funded network that later grew to become the Internet). I answered, "No." I put that response in the same league as when Digital Equipment's Ken Olsen said, "There is no reason anyone would want a computer in their home."
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.