Leading CIOs share the decisions that they'd still like to take back. Check out their lessons learned from mistakes on costs, culture, career path, and more.
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Edwin Marcial, IntercontinentalExchange CIO: At one point, I selected a software product largely based on reputation because it was considered the best in the industry, and because it was what everyone else was using. We wasted a year of development time until we switched gears. Every vendor and product must be vetted, regardless of its past success and reputation.
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.