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6/23/2011
02:58 PM
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Jeff Liedel General Motors OnStar CIO: Rewriting an enterprise-wide quality and defect-tracking system one more time, versus using software-as-a-service or a commercial, off-the-shelf product.

CIO Profiles: Jeff Liedel Of General Motors OnStar

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8 Steps to Modern Service Management
8 Steps to Modern Service Management
ITSM as we know it is dead. SaaS helped kill it, and CIOs should be thankful. Here’s what comes next.
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