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6/23/2011
02:58 PM
Chris Murphy
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My Mistake: 10 CIOs Share Do-Over Worthy Moments

Leading CIOs share the decisions that they'd still like to take back. Check out their lessons learned from mistakes on costs, culture, career path, and more.
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Dennis Strong, McCoy's Building Supply CIO: This isn't really all that major, but it sure was aggravating. I switched from our local exchange carrier to a competitor, to save about $120,000. In my zeal to save money, I didn't do the necessary due diligence. The savings was there, but the timeliness for repair and new service didn't support our business requirements. In addition, its billing systems were a disaster and added an incredible amount of work.

CIO Profiles: Dennis Strong Of McCoy's Building Supply

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8 Steps to Modern Service Management
8 Steps to Modern Service Management
ITSM as we know it is dead. SaaS helped kill it, and CIOs should be thankful. Hereís what comes next.
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