Leading CIOs share the decisions that they'd still like to take back. Check out their lessons learned from mistakes on costs, culture, career path, and more.
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Dennis Strong, McCoy's Building Supply CIO: This isn't really all that major, but it sure was aggravating. I switched from our local exchange carrier to a competitor, to save about $120,000. In my zeal to save money, I didn't do the necessary due diligence. The savings was there, but the timeliness for repair and new service didn't support our business requirements. In addition, its billing systems were a disaster and added an incredible amount of work.
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.