Oracle Cloud: Big Bravado, Huge Questions - InformationWeek
Government // Enterprise Architecture
12:10 PM
Art Wittmann
Art Wittmann
Connect Directly

Oracle Cloud: Big Bravado, Huge Questions

As Oracle CEO Larry Ellison touts the cloud-readiness of Fusion, he needs to deal with some critical questions around pricing and features.

The final trip into bizzaro land came courtesy of Mark Hurd, who got the last 10 minutes of the day to talk about support--something every Oracle customer cares about deeply. Oracle calls it Platinum support, and it specifies a five-minute response, resolution or escalation within 15 minutes, and joint debugging within 30 minutes. Hurd hushed the crowd for the kicker: "And the best part is, it's free!"

For just a moment I sat there thinking, wow, Oracle giving away support for free, that's something. But then I reminded myself, as Hurd bragged about how Oracle could do this amazing thing, that we're talking about software-as-a-service. Only Oracle could turn a SLA backwards and tell you how lucky you were that it wasn't going to charge you for debugging its code running on its hardware, all sitting in its data center. Those 5 or 15 or 30 minutes that you aren't getting the service you paid for--it's free platinum support. Typically, SaaS vendors give you a credit when that happens.

If I had a choice of SaaS vendors, I'd probably stay away from any with an entitled attitude like this. It's like going to a restaurant and being offered free insurance on your meal because "it doesn't happen often, but sometimes we food poison people." I'll pass.

But it gets better. How did Hurd claim it was possible for Oracle to offer such great service? Well it's because they've engineered everything and every component to work together--and no one else in the world can claim that, he explained.

First of all, the folks in Armonk might have something to say about that. Second, Oracle doesn't come close to "engineering every component." It doesn't make hard drives. It doesn't make memory chips. It doesn't make the CPUs that go into the Exa-family (Intel makes those.) I'm willing to bet that the InfiniBand switch in the Exa hardware that Larry couldn't stop talking about--mentioning the arcane internal networking between systems at least four times--was made by someone other than Sun. What Sun/Oracle does is integrate some of its own stuff with stuff from others and then take responsibility for it all working together. Sounds pretty much like every other SaaS vendor I know of.

So is Fusion in the cloud a good product? Just as good as Fusion itself is, I suppose. Should you want it? That's hard to say, without any pricing information. Should you take Oracle at its word about any of this? Just make sure you do a sanity check on any claims first.

2 of 2
Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
User Rank: Apprentice
6/8/2012 | 7:30:06 PM
re: Oracle Cloud: Big Bravado, Huge Questions
Yes, those are the list prices for on premises use published in march. The cloud versions will have different pricing.
User Rank: Apprentice
6/8/2012 | 1:52:53 AM
re: Oracle Cloud: Big Bravado, Huge Questions
The first realistic review of this announcement. There was largely nothing new in this silly announcement. Nothing wrong with that but calling a station wagon a Ferrari doesn't make it go any faster.. Repacking of existing products that were magically always intended for the cloud 7 years ago when Oracle was scoffing at cloud. It's all marketing out of fear of missing the boat. No metering tools, multitenancy, visualization or anything else. A lot clunky tools being hosted. It's outsourcing.
User Rank: Apprentice
6/8/2012 | 1:24:08 AM
re: Oracle Cloud: Big Bravado, Huge Questions
Do your research. Oracle Fusion Price List:
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of the Cloud Report
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for management tools or architectures that allow them to realize the benefits they seek. Download this report to explore the issues and how to best leverage the cloud moving forward.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of November 6, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll