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If there's one word that describes SAP's cloud software strategy over the past few years, it would be "patient." "Dithering," "timid," and "stalled" also come to mind.
In a flash, though, SAP is shedding its inhibitions. Suddenly, this is a company in a hurry to be a player in one of the most disruptive and important trends in business technology--cloud-based software.
It's all a bit unsettling. SAP was like one of those stately gentlemen always dressed in a proper coat, tie, and hat--never rushed, flustered, or in doubt. Now this dandy's dropped the walking stick and is diving after a ball in the street, suddenly not afraid to get his pants dirty and maybe his nose bloodied.
Its $3.4 billion bid for SuccessFactors is the most obvious sign of SAP's newfound urgency, but it's not the only one.
My colleague Doug Henschen notes the significance of SAP's recent pact to resell cloud-based analytics software from NetBase, to help companies track what customers and potential customers are saying about their brands and products on social networks (see "SAP Tries To Leapfrog Salesforce.com On Social Analysis"). It's an area where Salesforce.com made one of its biggest moves of the year, buying sentiment analytics provider Radian6. Henschen notes that SAP has its own natural-language processing capability that it could try to nurture into a social analytics product. Instead, it's taking the fast track by reselling a product it'll call SAP Social Media Analytics by NetBase.
SAP also plans in the coming year to hire up to 500 salespeople whose only job will be to sell cloud apps, says Peter Lorenz, executive VP of SAP cloud apps. In the past, SAP salespeople sold all products, and cloud apps took a backseat to big-ticket on-premises software.
With SuccessFactors, the 52% premium SAP agreed to pay shows that it wants a bigger cloud product portfolio quickly. But most telling is what SAP is doing with SuccessFactors CEO Lars Dalgaard. SAP handed him the keys to its cloud strategy and product portfolio, including its cloud-based Business ByDesign ERP suite (see "Top 10 Tech Acquisitions Of 2011").
Dalgaard, who founded SuccessFactors 10 years ago, is a blizzard of passion and ambition. The company makes cloud-based HR and collaboration apps, and while it has a huge number of end users--it says 15 million--it doesn't drive huge revenue from that base. Its sales were only $91 million last quarter, compared with Salesforce.com's $584 million and SAP's 3.4 billion euros. Yet that didn't keep Dalgaard, speaking at a Wells Fargo investor conference last month, from sounding like his only real concern was keeping SuccessFactors from conquering the software world too quickly. He talked up its 19 existing products, its plan for more acquisitions like this year's Plateau deal, and its goal of moving into established areas such as financials and expense reporting. "We would already be in financials if we could handle more," Dalgaard said.
Will SAP truly let Dalgaard run with its cloud business? Will it really turn 500 cloud-obsessed salespeople loose? 2012 will be the year for SAP to prove it's past dithering.
IT Service Management Must EvolveThe idea of technology being delivered as a service appeals to the 409 IT pros responding to our Service-Oriented IT Survey. But cloud providers are competing for that work, and CIOs are being selective.