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8/30/2012
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Top 15 Government IT Innovators For 2012

From mobile apps to testbeds on wheels, creative thinkers at government agencies are finding ways to better serve the public.
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It was inevitable that the open government phenomenon and the mobile device boom would converge, and San Francisco shows how that combination can lead to better public engagement.

The city is making government information and services available, streaming audio and video of legislative meetings, and extending its social media presence to the city's on-the-go citizenry.

It has created a framework for developing mobile apps that's device-agnostic--not surprising as both iOS developer Apple and Android developer Google are based in the area. The city has also established a device-neutral mobile center on its website, at sfgov.org/mobile.

The mobile technologies provide fast and easy access to municipal services such as a 311 customer service center at relatively low cost, according to city officials. They say the initiative is the first in a series that will "redefine" how people interact with local government.

Go to the 2012 InformationWeek 500 homepage

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hsteinhauer
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hsteinhauer,
User Rank: Apprentice
9/28/2012 | 8:37:16 PM
re: Top 15 Government IT Innovators For 2012
I found this interesting in that people assume that the Cloud Providers understand "elasticity" and how to make it happen. Also that experts are needed to optimize and operate cloud infrastructure.

I'm seeing that management still thinks that these people are just plug and play. Plug one out that is causing waves, and plug in someone else from the stack of resumes waiting for a job. They should be able to pull their own weight once we get them access to our systems.

Tribal knowledge is not that easily passed around, nor are the 'standard ways of doing things' easily picked up.

Then there is the challenge of understanding that just because there is a slow down in an application, that people understand why there is a slow down and how to fix it.

Over the years we have seen that a CPU upgrade does not solve all the problems. A clear understanding of how things work is required to know what needs to be improved.

Thanks for publishing this and showing us that once again, there is need for real experts in the field.
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