From mobile apps to testbeds on wheels, creative thinkers at government agencies are finding ways to better serve the public.
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Embracing the new generation of mobile devices and applications is one of the biggest opportunities in government. NASA's Jet Propulsion Lab was one of the first organizations to come up with a modern mobile strategy that served two key constituencies: its employees and the public.
It started with the iPhone. JPL prototyped iPhones for internal use, tested them, and worked with Apple to meet its requirements. That work paved the way for internal adoption of iPads and Android devices.
As those devices proliferated, JPL's mobile app team established an internal app portal, while making other mobile apps available for public consumption in the iTunes store, Android Market, and Windows Azure Marketplace. JPL's Space Images app alone has been downloaded nearly 1 million times.
Google in the Enterprise SurveyThere's no doubt Google has made headway into businesses: Just 28 percent discourage or ban use of its productivity products, and 69 percent cite Google Apps' good or excellent mobility. But progress could still stall: 59 percent of nonusers distrust the security of Google's cloud. Its data privacy is an open question, and 37 percent worry about integration.