Strategic CIO // Executive Insights & Innovation
Commentary
2/13/2009
07:10 PM
Bob Evans
Bob Evans
Commentary
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Warner Bros. Sends Jobs Out, United Pulls Some Back

With the relentless movement of jobs across borders, in a year or two these moves might hardly be noticed: filmmaker Warner Bros. said it is outsourcing about 300 jobs to India and Poland as part of a larger restructuring, and United Air Lines is closing a call center in India and moving 165 jobs back to the United States "to handle more sophisticated conversations with our guests."

With the relentless movement of jobs across borders, in a year or two these moves might hardly be noticed: filmmaker Warner Bros. said it is outsourcing about 300 jobs to India and Poland as part of a larger restructuring, and United Air Lines is closing a call center in India and moving 165 jobs back to the United States "to handle more sophisticated conversations with our guests."Warner Bros. "expects the layoffs, elimination of open positions, and outsourcing to affect nearly 800 positions worldwide, or approximately 10% of its 8,000 employees," a Warner Bros official said in an e-mail statement to the Press Trust of India. The report did not specify what types of jobs would be relocated to India and Poland.

At United, the closing of the call center comes just three years after it was opened, and the 165 positions will be moved to Chicago and Honolulu, reported Agence France-Presse:

Beginning in April, [United] said the workers will add customer relations duties, which involve issues or complaints after travel, said Robin Urbanski, airline spokeswoman.

"More sophisticated conversations with our guests are much better suited for us to handle instead of a third-party partner," Urbanski said.

The 165 workers who will be filling those jobs currently handle calls for reservations.

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