Warner Bros. Sends Jobs Out, United Pulls Some Back - InformationWeek
IoT
IoT
IT Leadership // CIO Insights & Innovation
Commentary
2/13/2009
07:10 PM
Bob Evans
Bob Evans
Commentary
50%
50%

Warner Bros. Sends Jobs Out, United Pulls Some Back

With the relentless movement of jobs across borders, in a year or two these moves might hardly be noticed: filmmaker Warner Bros. said it is outsourcing about 300 jobs to India and Poland as part of a larger restructuring, and United Air Lines is closing a call center in India and moving 165 jobs back to the United States "to handle more sophisticated conversations with our guests."

With the relentless movement of jobs across borders, in a year or two these moves might hardly be noticed: filmmaker Warner Bros. said it is outsourcing about 300 jobs to India and Poland as part of a larger restructuring, and United Air Lines is closing a call center in India and moving 165 jobs back to the United States "to handle more sophisticated conversations with our guests."Warner Bros. "expects the layoffs, elimination of open positions, and outsourcing to affect nearly 800 positions worldwide, or approximately 10% of its 8,000 employees," a Warner Bros official said in an e-mail statement to the Press Trust of India. The report did not specify what types of jobs would be relocated to India and Poland.

At United, the closing of the call center comes just three years after it was opened, and the 165 positions will be moved to Chicago and Honolulu, reported Agence France-Presse:

Beginning in April, [United] said the workers will add customer relations duties, which involve issues or complaints after travel, said Robin Urbanski, airline spokeswoman.

"More sophisticated conversations with our guests are much better suited for us to handle instead of a third-party partner," Urbanski said.

The 165 workers who will be filling those jobs currently handle calls for reservations.

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of the Cloud Report
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for management tools or architectures that allow them to realize the benefits they seek. Download this report to explore the issues and how to best leverage the cloud moving forward.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll