India's Outsourcers Go A Step Further To Ensure Data Security - InformationWeek
IoT
IoT
IT Leadership // IT Strategy
Commentary
5/23/2006
03:29 PM
Paul McDougall
Paul McDougall
Commentary
50%
50%

India's Outsourcers Go A Step Further To Ensure Data Security

A concern often raised about offshore outsourcing is data security. The fear is that it may be hard to keep a handle on sensitive customer records if they're stored in servers in far-flung parts of the world like India. In fact, it seems like there are many more security breaches in the United States than offshore--the most recent case in point being the theft of info on 26 million veterans. Still, India's ou

A concern often raised about offshore outsourcing is data security. The fear is that it may be hard to keep a handle on sensitive customer records if they're stored in servers in far-flung parts of the world like India. In fact, it seems like there are many more security breaches in the United States than offshore--the most recent case in point being the theft of info on 26 million veterans. Still, India's outsourcing industry is working to ensure that the country's reputation as a safe place to do business remains intact.In January, NASSCOM, the group that represents India's outsourcers, launched the National Skills Registry. It's a program through which the country's IT workers can register their personal details and submit to background checks. Among other things, their work histories and credentials are verified. By signing up for the voluntary program, they make themselves more employable because employers immediately know that they are who they say they are.

During a conversation this week, NASSCOM VP Sunil Mehta told me he believes the program "benefits the workers, the employers, and the whole industry."

Mehta admitted, however, that the registry is off to a slow start. Only 3,000 workers have signed up to date. By year's end, Mehta's goal is to have 200,000 workers in the database--so there's a long way to go. But Mehta is confident that the target will be reached. "This will take time to catch on, like everything else," he says.

What's important to remember is that India's National Skills Registry is merely designed to supplement existing security procedures that are common throughout the country's outsourcing industry. In many cases, ITO and BPO workers aren't even allowed to bring a pen or pencil into their work area, and they often don't have the means to print anything. And they're certainly not bringing home laptops containing customers' personal data--an all-too-common practice in the United States. Why is India obsessed with security? Says Mehta, "We know that, for us, the bar will always be higher."

Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
How Enterprises Are Attacking the IT Security Enterprise
How Enterprises Are Attacking the IT Security Enterprise
To learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Register for InformationWeek Newsletters
White Papers
Current Issue
2017 State of the Cloud Report
As the use of public cloud becomes a given, IT leaders must navigate the transition and advocate for management tools or architectures that allow them to realize the benefits they seek. Download this report to explore the issues and how to best leverage the cloud moving forward.
Video
Slideshows
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on InformationWeek.com for the week of November 6, 2016. We'll be talking with the InformationWeek.com editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Flash Poll