02:42 PM

J.D. Edwards Releases CRM 2

Earlier versions focused on sales automation, but this one deals more with customer service.

J.D. Edwards & Co. has released version 2 of its CRM suite, retooling the software to include new customer-service functions and to work better with other apps. The price of the software is set on a case-by-case basis, but a typical deployment will run into the tens of thousands of dollars.

Whereas earlier versions of the software focused largely on sales automation, "this release really focuses more on customer service than any other aspect of CRM," says Karl Johnson, VP of strategic planning. The software now sports functions ranging from service-request submissions to the automated dispatch of service technicians, he says.

Other enhancements include integration with J.D. Edwards' supply-chain and enterprise resource planning software. And connections to the company's Demand Consensus supply-chain module are designed to help execs examine sales patterns and better plan the future, Johnson says. "Now instead of looking back in time, planners can also look forward and see what the sales force thinks they can sell and use that to better refine the forecasting of the product."

This is the biggest revision to J.D. Edwards' CRM software to date, Johnson says, and will probably be the biggest update for several years, now that technology from the company's 2001 purchase of CRM vendor YouCentric has been incorporated into the product.

Comment  | 
Print  | 
More Insights
Newest First  |  Oldest First  |  Threaded View
Register for InformationWeek Newsletters
White Papers
Current Issue
Top IT Trends to Watch in Financial Services
IT pros at banks, investment houses, insurance companies, and other financial services organizations are focused on a range of issues, from peer-to-peer lending to cybersecurity to performance, agility, and compliance. It all matters.
Twitter Feed
InformationWeek Radio
Archived InformationWeek Radio
Join us for a roundup of the top stories on for the week of July 17, 2016. We'll be talking with the editors and correspondents who brought you the top stories of the week to get the "story behind the story."
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.