Patently Obvious Patent laws are very complex ("Patent Troubles Pending," Oct. 21, p. 20). If the patent was filed before E-commerce was on the horizon (1994-96), then it probably wasn't public knowledge. The person who took the time to document the invention, pay the legal fees, and announce it has a right to a fair percentage of royalties. That's the law. John Anderson
PanIP has inspired me to patent the concept of patenting obvious business practices with the sole intention of suing as many patent violators as possible. Then PanIP would be violating my patent, enabling me to sue them for all of the money they're attempting to extort from innocent small-business owners. Michael Maloni
Manager, Cendian, Atlanta
Business Before Technology
I wish the Secret CIO's contention that "Technology comes last, not first" ("Information Alone Isn't Business Intelligence," Oct. 21, p. 108) was the mantra for the re-evaluation of technology deployments that everyone seems to be talking about. I preach to my clients that the business must come first. Craig Fogg
Consultant, Mill Wheel Consulting, Portsmouth, N.H.
In "The Politics Of Outsourcing" (Sept. 2, p. 74), Prudential CIO Jane Landon's comments comparing work done by outsourcers with her own staff referred to past experiences, not current work.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.