Say Thanks The story "Back Up Your Reserves" made me think of one other thing: Thank any reservist who works for you for serving (Nov. 25, p. 22). Reservists learn leadership and technical skills that civilian employers then receive for free. They aren't just a liability employers need to accommodate. Randall Kuldell
VP, Amron, McLean, Va.
For outsourcing to save money, the outsourcer has to improve productivity ("Analyzing The Outsourcers," Nov. 18, p. 30). This makes the most likely candidates high-fixed-cost activities like data centers that they can consolidate. CIOs should be skeptical of cost-saving claims for labor-intensive activities. It doesn't make sense that they can take your people, charge them back with overhead and profit, save you money, and improve service. Walter Curd
CIO, Marvell Semiconductor, Sunnyvale, Calif.
As a software developer in the intelligence community at that time, I remember the process where the defense intelligence community focused on archi-tecture ("One Nation, Under IT," Nov. 11, p. 74). A lot of data was being pushed in chunks between disparate organizations. There were walls and silos between and within organizations. At my center, we adopted client-server and then Internet technologies to share not just raw data and information, but products of deep analysis. When grassroots efforts reached the highest-level managers, it left them with some big questions. I'm glad to see those questions have been elevated. I hope they remember the open solutions that got us so far so fast. Jon Roberts
Owner, Mentata Systems, Mary Esther, Fla.
In "Play It Again" (Dec. 2, p. 20), the cost of Flashline's Component Manager Enterprise Edition should have been given as $70,000.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.