Do The Right Thing
As security director, I encountered the issue of child pornography on an employee's laptop ("Companies Must Provide Direction," May 12, p. 8; informa tionweek.com/939/stahl.htm). This person had just left the company. During the reformatting and inspection of the computer, child pornography was discovered, and the IT employee contacted me for guidance. Fortunately, our human-resources department had a written policy in place. The ex-employee was successfully prosecuted and is now in prison.
This case resulted in some local media coverage. Because the company cooperated quickly and legally, the coverage was positive. More importantly, the company did the right thing.
Comcast, Midwest Division, Southfield, Mich.
One should be very careful about appearing to suggest that child pornography could be a matter of policy ("When The Unthinkable Becomes A Reality," May 12, p. 94). This may involve company policy but is primarily a legal issue. It can have enormous implications for any company. Contacting the proper authorities is not optional--it's required. You may get away with ignoring criminal activity, but the consequences are severe if you're caught.
Harpers Ferry, W.Va.
A strong correlation can be found between users plagued with spam and their technical expertise ("Spam Tests Employees' Productivity, Patience," May 12, p. 86). These are the people who surf the Net, answer E-mails that they get unbidden, and sometimes carry out instructions they receive from unknown people, becoming a part of the virus problem.
A proper response to the problem would be focused training, so that people using E-mail technology actually comprehend what they're doing.
Yazaki, Canton, Mich.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.
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