'Good Of IT' Misleading
I found the article "The Power of IT" (Aug. 25, p. 18) misleading. It was obviously written by someone outside the utilities industry. The ISO and transmission operators are separate entities and each requires specialized engineering/IT skills not normally housed in the IT department. To imply that these resources are interchangeable is naive.
Second, to imply that laying off 20% of FirstEnergy's IT staff is unacceptable is naive. They're merging multiple companies, and they put in SAP to run their major financial and billing systems. I imagine the IT staff they have is redundant. This article is weak attempt to capitalize on the news. I expect better from InformationWeek. It's a significant stretch to relate "the good of IT" to what happened in the transmission system.
President, Quintel Management Consultants, Greenwood Village, Colo.
The article "The Need To Know" (Aug. 18, p. 34), makes for interesting reading. I've been in the knowledge industry for almost a decade and have spoken on the topic of recognizing knowledge management as a benefit, not a solution.
I've been fortunate enough to apply the pragmatics and illustrate that ingraining knowledge-management practices and disciplines into daily tasks is where the real payoff is.
Collaboration and knowledge architect, MacroSource, Denver, Colo.
In "The Need To Know," I'm quoted as having said, "We made a conscious decision that our knowledge-management strategy would be people-centric, not knowledge-centric." What I actually said was, "We made a conscious decision that our knowledge-management strategy would be people-centric, not technology-centric." It makes a difference.
William P. Floor
VP, Montgomery, Watson, Harza, Broomfield, Colo.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.