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2/6/2004
08:35 PM
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Letters To The Editor

Encourage Innovation
In my conversations with CEOs, I'm surprised to learn how many companies have no formal innovation processes in place and lack new technologies that can help optimize and accelerate innovation ("On The Minds Of Business Leaders," Feb. 2, p. 4).

Hewlett-Packard's Carly Fiorina understands the value of applying technology to turn something of a haphazard art--innovation--into a structured, repeatable, and predictable process. Adopting innovation processes and technology doesn't constrain the creativity of innovators, but merely lets them create better ideas and products faster and renovate existing products, fueling product pipelines.

Mark Atkins
President and CEO, Invention Machine Corp., Boston


Advice Well Taken
I'm a young IT pro just getting my feet wet in the real world. I find the Secret CIO's column inspiring. I skim through most articles in industry publications, but I read his at least twice, often with highlighter in hand. Thank you for giving invaluable advice and guidance.

Mark Beverly
Quality-Assurance Analyst, VF Corp., Greensboro, N.C.


Privacy Guarantees
I read with great interest Bob Evans' column on privacy issues ("Let Common Sense Guide Privacy Rules," Jan. 26, p. 80). When a company states very clearly that its data collection is purely for statistical reasons and not for pushing products or targeting customers based on a shopping profile, you'll find very little resistance to using this data for well-intentioned purposes like sending notices out regarding recalls, allergies, and food poisoning.

Venkat Narayanswamy
IT Senior Client-Server Developer, Alltel, Aurora, Ohio


Correction
"The 24-Hour Supply Chain" (Jan. 26; p. 43) should have said that 7-Eleven's IT budget is one-third of its $375 million capital budget.

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