Potential For Abuse Exists
I disagree with Ms. Stahl's mom (RFID Passes The Mom Test, Feb. 16). Any technology can be abused by people, and some things can create more harm than benefits. Society is continually groping to adjust to technology advances.
Before applying technology at low levels, we should decide its ethical applications. Doing it because we can or because it saves money allows the technology to run us rather than vice versa. Bruce Boyce
Others Offer Free Wi-Fi
In Free-For-All Access To Wireless LANs, you quote the IT manager of Pittsburgh International Airport saying Pittsburgh is the only U.S. airport to offer a free wireless LAN (Feb. 9). For the record, Richmond International Airport will note one year of free Wi-Fi in April, serving all gates and concessions areas. In addition, for those still plugged in, the airport offers a free Ethernet LAN in our business center. Troy M. Bell
Director of Marketing & Air Service Development, Richmond International Airport
Resistance To Change
Architects' and designers' aversion to technological change impedes critical improvements to the laborious process of designing, estimating, and constructing buildings (Blueprint For Change, Jan. 26).
Design firms embracing building-information-management technology and making the necessary internal operational changes achieve greater returns for their clients, create better designs more cost-effectively, decrease delivery times with increased quality and coordination, and reduce firm operating costs.
Entrenched habits and mastering a new technology are the two factors often cited as reasons for not using building-information management. Only two decades ago, the industry used these same reasons for not embracing CAD. Paul M. Claybaker
Partner, Larsen Associates, Milford, Conn.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.