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3/26/2004
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Letters To The Editor

Don't Underestimate India
I spent four months in India teaching ISO 9000 to Indian engineers, so I have firsthand knowledge of working with Indian engineers ("The Silos Of Protectionism: Time To Raise Them, Or Raze Them?" March 15, 2004).

Quality has become an obsession with the software developers in India.

In the long run, Indian engineers will be like the Japanese were 50 years ago: Not only do they have lower wages, but they have higher awareness of the importance of quality as a strategic tool to compete in the global economy.

Casimir M. Welch
American Society for Quality Fellow, Pittsburgh



The Next Big Thing Is Here
Invention is certainly the creation of something new ("Innovate: Make It Simple And Better," March 8, 2004). Innovation is the widespread deployment of the invention. Innovation moves quickly from novelty to familiarity, entrenchment, and being taken for granted.

Rather than searching for "the next big thing," there should be a zealous focus on realizing the value from maximizing and optimizing the processes and products we already have.

Mark D. Duncan
Quality Facilitator, Federal Reserve Bank of Dallas



Suits Divert Investment
The idea of suing an end user is ridiculous ("Don't Go Slow Over SCO," March 8, 2004). It's going to require these users, whether enterprise or home users, to put money into legal defense and not into the economy to bolster IT purchases, advances, etc. As a reseller, I have clauses in my contracts for intellectual property, and I understand the right of protection. But to sue users over a claim of ownership of code is asinine!

Mark C. Rogers
Owner, Valtoro Technologies, Dallas

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