Quality has become an obsession with the software developers in India.
In the long run, Indian engineers will be like the Japanese were 50 years ago: Not only do they have lower wages, but they have higher awareness of the importance of quality as a strategic tool to compete in the global economy.
Casimir M. Welch
American Society for Quality Fellow, Pittsburgh
The Next Big Thing Is Here
Invention is certainly the creation of something new ("Innovate: Make It Simple And Better," March 8, 2004). Innovation is the widespread deployment of the invention. Innovation moves quickly from novelty to familiarity, entrenchment, and being taken for granted.
Rather than searching for "the next big thing," there should be a zealous focus on realizing the value from maximizing and optimizing the processes and products we already have.
Mark D. Duncan
Quality Facilitator, Federal Reserve Bank of Dallas
Suits Divert Investment
The idea of suing an end user is ridiculous ("Don't Go Slow Over SCO," March 8, 2004). It's going to require these users, whether enterprise or home users, to put money into legal defense and not into the economy to bolster IT purchases, advances, etc. As a reseller, I have clauses in my contracts for intellectual property, and I understand the right of protection. But to sue users over a claim of ownership of code is asinine!
Mark C. Rogers
Owner, Valtoro Technologies, Dallas
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.