The increase in coverage of offshore outsourcing is interesting for those outside corporate America ("Offshore Outsourcers Said To Seek Risk Balance," May 17, 2004). The debates surrounding the loss of jobs to overseas startups seem, in some way, anti-capitalistic.
The coverage, however, can only help to inspire the more insular organizations to seek opportunities to drive down costs by using the highly skilled (and low-paid) alternatives being offered.
I'm glad to see the debate rage and am intrigued that it seems to be more of an issue in the United States than other parts of the developed world. Then again, maybe the United States hasn't had to face the prospect of losing jobs in such a manner before.
Newtownabbey, Northern Ireland
Outsourcing's Next Wave
Businesses and their technology service providers must adjust to benefit from the coming transformation of the outsourcing industry. They must approach outsourcing as the subcontracting of work to specialists so the company may focus on its core competencies, not as a means to reduce fixed expenses. IT service providers that understand how to move up the value chain, develop their own core competencies, and provide world-class expertise--not just bodies--will be better-positioned to make meaningful contributions to their clients' successes.
President and CEO, Zenstra Solutions, Dallas
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.