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10/8/2004
08:00 PM
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Letters To The Editor

Well-Placed Trust

Thank you, Linda Dillman, for having the trust in your staff and the business smarts to recognize the business advantage of involving your staff in Wall-Mart's business--not just supporting it ("Wal-Mart's Way," Sept. 27, 2004). I hope that CIOs who are hell-bent on cost reduction and outsourcing read this article and have serious doubts about their decisions to send yet another industry offshore.

Maybe instead of cost reduction they should look at how their organizations could improve customer satisfaction and sales. The U.S. IT workforce is up to the challenge. There are a lot of us who understand business more than senior executives think. They haven't seen that knowledge because they haven't delegated responsibilities as Dillman has.

Roland Demers,
IS Manager, National Semiconductor, Annapolis Junction, Md.

Perils Of Pigeonholing

The Secret CIO's "He Doesn't Like You, Just Because" was both hilarious and serious (Sept. 27, 2004). I've encountered similar situations with salespeople who mandate a "strengths pro- file" to summarize employees personality types and hold on to that for too long. This confines staffers into personality categories, and inaccurate judgments are made.

It's been rather hurtful being subject to Kratmeyer types, so much so that I know of many people who have left otherwise good positions.

Suzanne Coyle,
Director of Marketing, Common Sense Money, Norwalk, Conn.

Hassle-Free Installation

Please pass on my regards to Fred Langa for his article on how to build an XP bootdisk with all the updates put in at installation ("How To Save An Hour Or More On XP Installs," Sept. 20, 2004).

Little gems like this make computing for the home user (anyone, I suppose!) so much more hassle-free and less time consuming.

Fred Sherrington,
La Baie, Quebec

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