Kathy White found the middle, profitable ground in a contestable issue ("Made In America," May 9, p. 47). Of all the usual technology stories, this genius nontech plan was best. Many company insiders, knowing of offshoring's hidden cost-adding management requirements, have thought of small-town solutions. Unfortunately, that hasn't been as well received as flying off to India, until now.
I see Bill Gates is at it again ("Future Is What You Make It," May 2, p. 8). While Bill continues to bemoan the supposed lack of adequate skilled IT labor in the United States, thereby giving credence to his push to bypass the H-1B visa process, has he ever stopped to consider whether it's really his fault? Has he considered that maybe skilled people actually don't want to work for Microsoft?
Network Analyst, Network Services, CSU Long Beach
GMAC Got It Right
Last year, I was notified by GMAC that a laptop had been stolen with customer personal data on it ("If Data Is Breached, Do The Right Thing," April 25, p. 76). The letter explained the occurrence, apologized, and named specific steps that were being taken to prevent the problem in the future. It also suggested that I have the credit bureaus put an alert on my account.
I applaud GMAC's efforts and hope all companies realize they must take action when a security breach occurs.
Manager Technical Services, Momentum Utilities, Woodridge, Ill.
Federal Law Needed
I'm sure this column reflects the views of many of us professional IT workers who are in companies still stuck in the stone(wall) age in terms of ethics.
This issue needs to be amplified until national laws are passed and procedures put in place to minimize identity theft.
Marc Leopold Consultant,
Computer Strategies, Huntington, N.Y.
The Business of Going DigitalDigital business isn't about changing code; it's about changing what legacy sales, distribution, customer service, and product groups do in the new digital age. It's about bringing big data analytics, mobile, social, marketing automation, cloud computing, and the app economy together to launch new products and services. We're seeing new titles in this digital revolution, new responsibilities, new business models, and major shifts in technology spending.