In his latest VoiceCon eWeekly newsletter, Jim Burton proposes that there are two ways to look at unified communications: Horizontal and vertical. As he puts it:The horizontal path focuses on integrating communication modes, channels, and devices; it is the click-to-communicate approach, and delivers personal and team/workgroup benefits. Put another way, it's what we've called UC's Personal Productivity benefits. The vertical path takes a broader view, and involves integrating communications into business processes. This can deliver enterprise-wide benefits--e.g., better customer service or faster sales cycles--but the key is that it is based on specific business processes. Some refer to this path as communication-enabled business processes (CEBP).Jim says that today, most companies are looking at UC from the horizontal perspective, even though most vendors are pitching the vertical approach. I think there are two good reasons for that:1.You need the horizontal in order to enable the vertical (there needs to be a C to enable CEBP).2.Embedding anything in businesses processes is a lot harder than deploying that thing itself. And then using it to change and improve upon those processes is tougher still. No wonder most companies start with the (relatively) easy stuff.I expect more companies to start down the path of CEBP eventually, but for the next few years, look for plain-vanilla implementations to come first.
How Enterprises Are Attacking the IT Security EnterpriseTo learn more about what organizations are doing to tackle attacks and threats we surveyed a group of 300 IT and infosec professionals to find out what their biggest IT security challenges are and what they're doing to defend against today's threats. Download the report to see what they're saying.
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
IT Strategies to Conquer the CloudChances are your organization is adopting cloud computing in one way or another -- or in multiple ways. Understanding the skills you need and how cloud affects IT operations and networking will help you adapt.